Christian Heschl-Sprung, MA MA

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Lectures 2022/23

Social Work

> Quality Management ILV
Social Economy and Social Work more

Quality Management ILV

Lector: Christian Heschl-Sprung, MA MA


Lecture contents

- quality management terms
- main concepts
- design of quality in the social economy
- relevance of leadership styles within quality management
- discussion and application of key methods of quality management
- historical development of Total Quality Management (TQM)
- standards according to ISO 9000ff
- European Foundation for Quality Management (EFQM)
- quality label for social integration enterprises
- examples of quality standards of social economy organizations
- examples of standards and models used in the social economy

Assessment methods

Continuous assessment

Teaching methods

flipped classroom, literature work, lecture, group work, presentation, forum contributions (e.g. peer feedback), plenary discussions