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seminar

Ing. Erhard Blaschke, Mag. (FH) Mag. Astrid Riedl

The students reflect their own conversation behavior (talking, listening); they are able to express him or herself clearly, are able to listen correctly, are able to reproduce heard, experienced and information; they know about supporting and hindering conversation behavior; they are prepared to give and take constructive feedback in the group; they are able to deal sensible with the image of the self and of the other; they recognize group processes; they recognize and understand the problems with leadership and authority: they use different conversation-techniques, are aware of the meaning of emotion, empathy and appreciation; they are able to develop different questioning techniques; are aware of management failure, distinguishing conflicts in groups, provide solution-oriented strategies, are familiar with mediation as conflict resolution method; they know and accept the cultural and gender-specific otherness of their employees, and develop competencies for their own sphere of activity, know about the basic approaches of domestic dismissal.

basics of communication

Conversation behavior: support and obstacles in development of conversational relationship; rhetorical basics: Use of different conversation- and questioning techniques, meetings, different types of conversation, strategies of feedback, body language signals, analyses of the image of the self and of the other; group processes: stages of group development, position in the group.

H. Owen
Open space technology
Cotta Verlag, 2001

H. Holzheu
Natürlich verkaufen
Econ Verlag, 1997

R. Brinkmann. D. Stapf
Innere Kündigung
Beck Verlag, 2005

H. Kellner
Rhetorik: hart verhandeln - erfolgreich argumentieren
Hanser Verlag, 2000

M. Pöhm
Das Nonplusultra der Schlagfertigkeit
MVG Verlag, 2004

J. K. Van Fleet
Die 22 größten Management-Fehler
Career- moderne Industrie, 2001

K. Bredemeier
Schlagfertigkeit
Orell Füssli Verlag, 2003

R. Mühlmann
Konflikte managen
Beltz Verlag, 2000

H. Kellner
Projekt-Mitarbeiter finden und führen
Hanser Verlag, 2003

Individual work, work in smaller and larger groups, role-plays

continous assessments throughout the content presentation

German

News

Events

Secretariat B.3.25
Mag.^a Andrea Winkelbauer

T: +43 1 606 68 77-2110
F: +43 1 606 68 77-2119

techmanagement
@fh-campuswien.ac.at

 

Availability during the semester:
Mon. and Wed. 2:00 p.m. to 7:30 p.m.
Tues. 2:00 p.m. to 6:00 p.m.
Fri. 2:00 p.m. to 5:00 p.m.